A guide to customer service skills: for the service desk professonal/ (Record no. 68765)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00588nam a2200181 b 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | 3228 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251208120143.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210816s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780538748537 |
| Terms of availability | Paperback (pbk) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MPL |
| Language of cataloging | E |
| Transcribing agency | 3228 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 004.0688 KNAP |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Knapp, Donna |
| 9 (RLIN) | 198135 |
| 245 #0 - TITLE STATEMENT | |
| Title | A guide to customer service skills: for the service desk professonal/ |
| Statement of responsibility, etc. | Donna Knapp. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Third edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | United States: |
| Name of publisher, distributor, etc. | Course Technology, Cengage Learning; |
| Date of publication, distribution, etc. | 2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix, 488 pages.: |
| Other physical details | illustrations; |
| Dimensions | 24 cm. |
| 942 ## - ADDED ENTRY ELEMENTS | |
| item type | Book |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| -- | 367 |
| -- | Ellen Msibi |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Barcode | Date last seen | Price effective from | item type | Source of classification or shelving scheme | Collection code | Shelving location | Full call number |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Masoyi | Masoyi | 17.08.2021 | 49.00 | 33228023377987 | 17.08.2021 | 17.08.2021 | Books | |||||||||
| Masoyi | Masoyi | 17.08.2021 | 68.00 | 33228023377912 | 17.08.2021 | 17.08.2021 | Books | |||||||||
| Secunda | Secunda | 08.12.2025 | 33228024047035 | 08.12.2025 | 08.12.2025 | Book | Dewey Decimal Classification | 000 | Non Fiction | 004.0688 KNAP |