CUSTOMER SERVICE (Record no. 743550)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01432nam a22001817a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230209111345.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230209b sa ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | <a href="9781485102564">9781485102564</a> |
| Qualifying information | |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | OCLC |
| Transcribing agency | RDA |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| -- | MACH |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Creator ID | 5827 |
| Creator Name | Bontle Makola |
| Modifier ID | 5827 |
| Modifier Name | Bontle Makola |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | R MACHADO |
| 245 ## - TITLE STATEMENT | |
| Title | CUSTOMER SERVICE |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | JUTA AND COMPANY LTD |
| Name of publisher, distributor, etc. | CAPE TOWN |
| Date of publication, distribution, etc. | 2015 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 196 PAGES |
| Other physical details | PAPER BACK |
| Dimensions | 25 CM |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Customer service is not a new topic in marketing. Although most marketing texts cover customer service in some form or another, the topic is generally not given the attention it deserves. In a society where customers are becoming more informed, more protected and more demanding than in the past, it makes good business sense to ensure that your customers receive a high level of customer service. After all, a happy customer is a satisfied customer, and a satisfied customer will remember the experience and purchase from you again and again. Customer Service draws together the important issues with regard to customer service. It addresses all the key elements that need to be considered when developing a service strategy for a business. The text is not only written with undergraduate students in mind, but also for the entire spectrum of businesses - both large and small - and for employees at all levels"--Publisher website<br/> |
| 521 ## - TARGET AUDIENCE NOTE | |
| Target audience note | ADULTS |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| item type | Book |
| Edition | 2ND EDITION |
| Classification part | NF |
| Call number prefix | NF MACH |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | 600: Technology & Applied Science | KWAMHLANGA REGIONAL LIBRARY | KWAMHLANGA PUBLIC LIBRARY | General Stacks | 09.02.2023 | 658.812 MACH | 33228031057104 | 09.02.2023 | 09.02.2023 | Book |