Wellington, Patricia. <br/><br/>
Effective customer care / 
Pat Wellington. 
 - London ;  Philadelphia :  Kogan Page,  c2010. 
 - xiv, 130 pages :  illustration ;  22 cm. 
 - Creating success .
 - Creating success. .
<br/><br/> At head of title: The Sunday Times. 
<br/><br/><label>ISBN: </label>9780749460433 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.<br/>Customer relations--Case studies.<br/>Customer services--Case studies.
<br/><br/><label>Dewey Class. No.: </label>658.812 WELL