Cook, Sarah,  1955- <br/><br/>
Customer care excellence :  how to create an effective customer focus / 
Sarah Cook. 
 - 5th ed., Fully updated. 
 - London ;  Philadelphia :  Kogan Page,  2008. 
 - vi, 280 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [270-272]) and index. 
<br/><br/><label>ISBN: </label>9780749450663 0749450665 
<br/><br/><label>LCCN: </label>2007038701 
<br/><br/><label>Nat. Bib. No.: </label>GBA777398  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>014016123  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.<br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .C6635 2008 
<br/><br/><label>Dewey Class. No.: </label>658.8/12