Budai, Christina <br/><br/>
Contact centre operations. NQF level 4, Student's book/ 
Christina Budai 
 - [Johannesburg] :  Macmillan,  2008. 
 - 112 pages:  Illustrations;  30cm. 
 - FET first .
<br/><br/> FET student’s book 
<br/><br/><label>ISBN: </label>9781770307018 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management--Study and teaching Call centers--Management--Study and teaching Customer services--Management--Problems, exercises, etc. Call centers--Management--Problems, exercises, etc.
<br/><br/><label>Dewey Class. No.: </label>ST 658.812 BUD