Health care service management
Marie Muller, Marthie Bezuidenhout, Karien Jooste.
- 2nd edition
- Cape Town : Juta ; London : Global [distributor], 2006.
- xiv, 562 pages Colour illustrations: 25 cm
Includes bibliographical references (pages 541-549) and index.
This comprehensive management manual brings together a holistic philosophy of health care, an overview of good business practices, and guidelines for compliance to national and international hospital accreditation standards. Chapters cover conceptual frameworks for health service delivery, strategic planning, good governance, financial management, human resource management, and continuous quality improvement. The philosophy of Ubuntu, the African notion that everyone in a community is responsible for the welfare of its members, is also discussed as a necessary consideration in all heath care decisions.