Managing Quality :  An Integrative Approach 

 - 1st Ed. 
 - Upper Saddle River, New Jersey  Pearson Education, Inc  2004 
 - xxi, 518 pages  25 cm 
<br/><br/><label>ISBN: </label>9780131230187 
<br/><br/><label>Dewey Class. No.: </label>658.4013 FOS