5 Star Service :  How To Deliver Exceptional Customer Service 

 - 2nd Ed. 
 - London  Prentice Hall Business  2010 
 - xvii, 241 pages  21 cm 
<br/><br/><label>ISBN: </label>9780273734383 
<br/><br/><label>Dewey Class. No.: </label>658.812 HEPP