Beemer, C. Britt   New York, [c.2009]   <br/><br/>
The Customer Rules 

 - 1st Ed. 
 - New York  McGraw-Hill  2009 
 - xvii, 332 pages  23 cm 
<br/><br/><label>ISBN: </label>9780071603652 
<br/><br/><label>Dewey Class. No.: </label>658.812 BEE