The Service Pro :  Creating Better, Faster, And Different Customer Experiences 

 - 1st Ed. 
 - Amherst  HRD Press  2003 
 - xii, 98 pages  18 cm 
<br/><br/><label>ISBN: </label>9780874257311 
<br/><br/><label>Dewey Class. No.: </label>658.812 TATE