The Golden Rules Of Customer Care :  How To Turn That One-Time Buyer Into A Super-Loyal Lifelong Customer 
[Authors: Sewell, Carl & Brown, Paul. B] 
 - 1st Ed. 
 - London  Random Century Limited  1990 
 - xx, 175 pages  23 cm 
<br/><br/><label>ISBN: </label>9780091748449 
<br/><br/><label>Dewey Class. No.: </label>658.8342 SEW