000 00291nam a2200097Ia 4500
082 _a332.17 OSUL
245 0 _aClient service excellence : the 10 commandments
100 _a O'Sullivan, Larry Randburg [South Africa], 2010
942 _cBK
008 210817s9999 xx 000 0 und d
999 _c214891
_d214890