000 00279nam a2200085Ia 4500
245 0 _aThe encyclopedia of business letters, faxes, and e-mail
100 _a BLY, Robert W. Franklin Lakes, NJ, 2009 Rev. ed
_916820
942 _cBK
008 210817s9999 xx 000 0 und d
999 _c268768
_d268767