000 00274nam a2200097Ia 4500
020 _a9780462099781"
100 _aKAY FRANCES
_92002
245 0 _aDEALING WITH DIFFICULT PEOPLE : FROM ROOKIE TO EXPERT IN A WEEK
942 _cBK
008 210805s9999 xx 000 0 und d
999 _c53941
_d53940