000 00286nam a2200097Ia 4500
082 _a658.812 ENGE
245 0 _aCustomer service management : a holistic approach
100 _a ENGELBRECHT, Eugene Claremont, 2007
_97254
942 _cBK
008 210816s9999 xx 000 0 und d
999 _c62792
_d62791