| 000 | 00588nam a2200181 b 4500 | ||
|---|---|---|---|
| 003 | 3228 | ||
| 005 | 20251208120143.0 | ||
| 008 | 210816s9999 xx 000 0 und d | ||
| 020 |
_a9780538748537 _cPaperback (pbk) |
||
| 040 |
_aMPL _bE _c3228 |
||
| 082 | _a004.0688 KNAP | ||
| 100 |
_aKnapp, Donna _9198135 |
||
| 245 | 0 |
_aA guide to customer service skills: for the service desk professonal/ _cDonna Knapp. |
|
| 250 | _aThird edition. | ||
| 260 |
_aUnited States: _bCourse Technology, Cengage Learning; _c2011. |
||
| 300 |
_axix, 488 pages.: _billustrations; _c24 cm. |
||
| 942 |
_cBOOK _2ddc _y367 _zEllen Msibi |
||
| 999 |
_c68765 _d68764 |
||