000 00196 a2200085 4500
020 _a9780462099781
082 _a650.13 KAY
100 _aFrancis Kay
_9175140
245 _aDealing with difficult people
999 _c742786
_d742785
942 _w395
_xKholofelo Moabelo
_y395
_zKholofelo Moabelo