000 00225 a2200085 4500
020 _a9780786853946
082 _a658.812 PERF
100 _aForeword by Michael D. Eisner
_9175313
245 _aPerfecting the art of customer service
999 _c743024
_d743023
942 _w395
_xKholofelo Moabelo
_y395
_zKholofelo Moabelo