| 000 | 01433cam a2200373 a 4500 | ||
|---|---|---|---|
| 001 | 15014512 | ||
| 003 | 3228 | ||
| 005 | 20231121144814.0 | ||
| 008 | 070920s2008 enka b 001 0 eng | ||
| 010 | _a 2007038701 | ||
| 015 |
_aGBA777398 _2bnb |
||
| 016 | 7 |
_a014016123 _2Uk |
|
| 020 | _a9780749450663 | ||
| 020 | _a0749450665 | ||
| 035 | _a(OCoLC)ocn173243873 | ||
| 035 | _a(OCoLC)173243873 | ||
| 040 |
_aDLC _cDLC _dUKM _dBAKER _dYDXCP _dC#P _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.C6635 2008 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 |
_aCook, Sarah, _d1955- _9184879 |
|
| 245 | 1 | 0 |
_aCustomer care excellence : _bhow to create an effective customer focus / _cSarah Cook. |
| 250 | _a5th ed., Fully updated. | ||
| 260 |
_aLondon ; _aPhiladelphia : _bKogan Page, _c2008. |
||
| 300 |
_avi, 280 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [270-272]) and index. | ||
| 650 | 0 |
_aCustomer relations. _9183271 |
|
| 650 | 0 |
_aCustomer services. _9183272 |
|
| 650 | 0 |
_aTotal quality management. _9184880 |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0835/2007038701-t.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0835/2007038701-b.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK _w375 _xRosinah Mosako _y375 _zRosinah Mosako |
||
| 999 |
_c760865 _d760864 |
||