| 000 | 00795nam a22002057a 4500 | ||
|---|---|---|---|
| 005 | 20240918180952.0 | ||
| 008 | 240918b sa ||||| |||| 00| 0 eng d | ||
| 020 | _a9781770307018 | ||
| 040 |
_aRda _c3228 |
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| 041 | _2E | ||
| 082 | _aST 658.812 BUD | ||
| 100 |
_aBudai, Christina _9189126 |
||
| 245 |
_a Contact centre operations. NQF level 4, Student's book/ _cChristina Budai |
||
| 260 |
_a [Johannesburg] : _bMacmillan, _c2008. |
||
| 300 |
_a112 pages: _bIllustrations; _c30cm. |
||
| 490 | _aFET first | ||
| 521 | _aFET student’s book | ||
| 650 |
_aCustomer services--Management--Study and teaching Call centers--Management--Study and teaching Customer services--Management--Problems, exercises, etc. Call centers--Management--Problems, exercises, etc. _9189127 |
||
| 942 |
_2ddc _cBOOK _w169 _xBoniswa Ngcongolo _y169 _zBoniswa Ngcongolo |
||
| 999 |
_c767833 _d767832 |
||