000			02019nam a22002297a 4500
003			3228
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020			_a9781847943835 _qpbk
040			_aRDA _c3228
041			_2E _aEnglish
082		0	_a302.23 DUHI
100			_aDuhigg, Charles
245			_aSupercommunicators : how to unlock the secret language of connection / _cCharles Duhigg
260			_aLondon : _bCornerstone Press, _c2024.
300			_a xvi, 299 pages : _b illustrations ; _c24 cm.
500			_aWe all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to how human beings connect through words. They understand that whenever we speak, we're actually participating in one of three distinct conversations: What is this really about? How do we feel? And who are we? They know the importance of recognizing--and then matching--each kind of conversation, and how to hear the complex emotions, subtle negotiations and hidden beliefs that color and inform everything we say. Our pasts, our values, our affiliations-our identities-shape every discussion we have, from who will pick up the kids to how we want to be treated at work.
504			_a Includes bibliographical references (pages 251-292) and index.
505			_aPrologue -- The three kinds of conversation -- The what's this really about? conversation -- The how do we feel? conversation -- The who are we? conversation -- Afterword -- Acknowledgments -- A note on sources and methods -- Notes -- Index.
650			_vPsychology _xCommunication _xPsychological aspects _x Interpersonal communication
942			_2ddc _cBOOK _w395 _xKholofelo Moabelo _y395 _zKholofelo Moabelo
999			_c790785 _d790784