000 00280nam a2200097Ia 4500
082 _a658. 812 CUST
245 0 _aCustomer relationship management & customer service
100 _a Brink, A Landsdowne, 2004
_917029
942 _cBK
008 210817s9999 xx 000 0 und d
999 _c81636
_d81635