Customer care excellence : (Record no. 760865)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01433cam a2200373 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | 3228 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20231121144814.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070920s2008 enka b 001 0 eng |
| 010 ## - | |
| -- | 2007038701 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER | |
| National bibliography number | GBA777398 |
| Source | bnb |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER | |
| Record control number | 014016123 |
| Source | Uk |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780749450663 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0749450665 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocn173243873 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)173243873 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | UKM |
| -- | BAKER |
| -- | YDXCP |
| -- | C#P |
| -- | DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .C6635 2008 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition number | 22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cook, Sarah, |
| Dates associated with a name | 1955- |
| 9 (RLIN) | 184879 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer care excellence : |
| Remainder of title | how to create an effective customer focus / |
| Statement of responsibility, etc. | Sarah Cook. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 5th ed., Fully updated. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London ; |
| -- | Philadelphia : |
| Name of publisher, distributor, etc. | Kogan Page, |
| Date of publication, distribution, etc. | 2008. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vi, 280 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. [270-272]) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 9 (RLIN) | 183271 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 183272 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management. |
| 9 (RLIN) | 184880 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Table of contents only |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0835/2007038701-t.html">http://www.loc.gov/catdir/enhancements/fy0835/2007038701-t.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Contributor biographical information |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0835/2007038701-b.html">http://www.loc.gov/catdir/enhancements/fy0835/2007038701-b.html</a> |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| item type | Books |
| -- | 375 |
| -- | Rosinah Mosako |
| -- | 375 |
| -- | Rosinah Mosako |
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