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Customer care excellence : how to create an effective customer focus / Sarah Cook.

By: Cook, Sarah, 1955-Material type: TextTextPublication details: London ; Philadelphia : Kogan Page, 2008. Edition: 5th ed., Fully updatedDescription: vi, 280 p. : ill. ; 24 cmISBN: 9780749450663; 0749450665Subject(s): Customer relations | Customer services | Total quality managementDDC classification: 658.8/12 LOC classification: HF5415.5 | .C6635 2008Online resources: Table of contents only | Contributor biographical information
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Includes bibliographical references (p. [270-272]) and index.

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