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Effective customer care / Pat Wellington.

by Wellington, Patricia.

Series: Creating successMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, c2010Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: ERMELO REGIONAL LIBRARY (1)Call number: 658.812 WELL.

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2.
Customer care excellence : how to create an effective customer focus / Sarah Cook.

by Cook, Sarah, 1955-.

Edition: 5th ed., Fully updated.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2008Online access: Table of contents only | Contributor biographical information Availability: No items available.

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