Contact centre operations. NQF level 4, Student's book/
Budai, Christina
Contact centre operations. NQF level 4, Student's book/ Christina Budai - [Johannesburg] : Macmillan, 2008. - 112 pages: Illustrations; 30cm. - FET first .
FET student’s book
9781770307018
Customer services--Management--Study and teaching Call centers--Management--Study and teaching Customer services--Management--Problems, exercises, etc. Call centers--Management--Problems, exercises, etc.
ST 658.812 BUD
Contact centre operations. NQF level 4, Student's book/ Christina Budai - [Johannesburg] : Macmillan, 2008. - 112 pages: Illustrations; 30cm. - FET first .
FET student’s book
9781770307018
Customer services--Management--Study and teaching Call centers--Management--Study and teaching Customer services--Management--Problems, exercises, etc. Call centers--Management--Problems, exercises, etc.
ST 658.812 BUD