Contact centre operations. NQF level 4, Student's book/ (Record no. 767833)

MARC details
000 -LEADER
fixed length control field 00795nam a22002057a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240918180952.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 240918b sa ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number <a href="9781770307018">9781770307018</a>
040 ## - CATALOGING SOURCE
Original cataloging agency Rda
Transcribing agency 3228
041 ## - LANGUAGE CODE
Language English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number ST 658.812 BUD
942 ## - ADDED ENTRY ELEMENTS
Creator ID 169
Creator Name Boniswa Ngcongolo
Modifier ID 169
Modifier Name Boniswa Ngcongolo
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Budai, Christina
245 ## - TITLE STATEMENT
Title Contact centre operations. NQF level 4, Student's book/
Statement of responsibility, etc. Christina Budai
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. [Johannesburg] :
Name of publisher, distributor, etc. Macmillan,
Date of publication, distribution, etc. 2008.
300 ## - PHYSICAL DESCRIPTION
Extent 112 pages:
Other physical details Illustrations;
Dimensions 30cm.
490 ## - SERIES STATEMENT
Series statement FET first
521 ## - TARGET AUDIENCE NOTE
Target audience note FET student’s book
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services--Management--Study and teaching Call centers--Management--Study and teaching Customer services--Management--Problems, exercises, etc. Call centers--Management--Problems, exercises, etc.
9 (RLIN) 189127
942 ## - ADDED ENTRY ELEMENTS
Source of classification or shelving scheme Dewey Decimal Classification
item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from item type
    Dewey Decimal Classification     600: Technology & Applied Science Ermelo(main) Public Library Ermelo(main) Public Library General Stacks 18.09.2024 577.95   ST 658.812 BUD 3322803175845 18.09.2024 18.09.2024 Book